Frequently Asked Questions

What is Bluetooth?

Bluetooth is a standard for the short-range wireless interconnection of mobile phones, computers and other electronic devices. All TrackR devices rely on Bluetooth to communicate with the TrackR app. It’s one of the most important permissions to enable when a user is setting up their first TrackR device.

The maximum bluetooth range for TrackR devices is up to 100 ft. or 30 meters (clear sight). TrackR item location devices communicate with the TrackR cloud when they are within Bluetooth range of a TrackR app user’s phone. When obstacles – such as walls or furniture – are present, range is diminished.

 What is Crowd Locate?

Crowd Locate is a new way to find lost items without a monthly fee or expensive GPS device. Keys fell out of your pocket? The connected TrackR community will automatically start searching for them. If one of the hundreds of thousands of TrackR users walks within Bluetooth range of your missing item while running the app, you’ll receive an update with your item’s last known location pinned on a map. It’s 100% confidential and anonymous. No one knows your item is lost except you.

In order to use Crowd Locate, select the specific device’s settings within the app (by clicking on the icon of the 3 stacked boxes on the top right of the TrackR app, then clicking on the gear cog to the right of the device), then toggling ‘Notification Settings’ to on.

TrackR users help each other find over a million items every day!

Is my phone compatible with TrackR?

TrackR devices are compatible with the following:

iPhone 4s & later – (iOS8 & later)
iPad 3rd Generation & later – (iOS8 & later)
iPad mini & later – (iOS8 & later)
Android 4.4 & Later with Bluetooth Low Energy

To see a list of more compatible Android devices, please visit https://www.thetrackr.com/tech-specs

 How does TrackR work?

TrackR is a battery powered Bluetooth device so it can help you find your items within Bluetooth range. Outside of Bluetooth range you can rely on our Crowd Locate feature, which allows other TrackR app users to send you a location update when they come within Bluetooth range of your lost item. You may utilize your two-way ringing feature when you are within this 100 foot range. Two-way ringing means that you can press the button on your TrackR device to make your phone ring and use the TrackR app to make your TrackR device ring.

Will this work tracking my car?

We have had many customers use the TrackR inside their vehicles. The primary use would be to help locate the car when it’s in a large parking lot, or an area you are not familiar with.

The TrackR app will show the last known location where the TrackR device and phone were connected. You will be able to click on the last known location, and get directions to the TrackR on Google Maps or Apple Maps.

If you are planning on using it to track your vehicle you would use our user-based feature called Crowd Locate. This is where another TrackR user’s phone will anonymously ping other TrackR’s. For example. if your car has a TrackR device inside, and is 100 miles away from you, the app will just show the last known location if another user with the app running walks within Bluetooth range of the device. It will show a time stamp as well as the location in the app. Because it relies on the presence of other TrackR app users, to get updated location, it is not a fail-proof way to track your car in the event it is stolen. For that purpose, we recommend installing a live GPS tracking device.

To view the Crowd Locate coverage in your area, please click here and enter your address.

Will this work tracking a pet or a person?

The simple answer is no! this device is a Low-Energy Bluetooth device; which means that it works within close proximity and will only track up to 100 feet/30 meters. We advise our customers here in the UK that this is TrackR devices are not to be used on Pets, People or Transportation Vehicles.

My TrackR device’s battery died. Now what?

Your TrackR app lets you know when your battery is low and allows you to order a new one(s) directly through the app! You can order new batteries through our Battery Replacement Program as well!

Is this a live GPS device?

The TrackR line of products do not use GPS technology. Instead, our products use Crowd Locate, special crowd-sourced technology that will help you recover your lost items safely and securely, at no additional cost to you. If you lose an item away from home, when one of the millions of TrackR users walks by it, you’ll receive an alert to view its updated location on a map.

You can learn more and see a map of Crowd Locate coverage here.  

What sets TrackR apart from the competition?

TrackR is the original Bluetooth tracking device and boasts the most rapidly expanding crowd-sourced network of users to help you find lost items. TrackR’s devices are designed to last because they have replaceable batteries you can order easily in the TrackR app.

We also offer custom laser engraving and custom full colour printing for the TrackR bravo.

How can I improve Crowd Locate coverage in my area?

When you open the TrackR app, you can see how many other users are in your area. The number of users displayed on the app are within 30 miles of your current location.

We want our customers to have the most up to date information about their Crowd Locate coverage.

You can help expand Crowd Locate in your area by referring your friends to TrackR. Sign up for our referral program at http://www.thetrackr.com/jointheparty

 I lost my item. What can I do?

If you have lost an item with the TrackR device attached, the best thing to do would be to walk around the place you last remember having your item with the TrackR app open.

Once you come within Bluetooth range of the device, you will be able to make the TrackR device attached to your item ring. If you are unable to connect to the TrackR device your item may not be in the area you are looking.

If this is the case you can use our Crowd Locate network to get a location update for your item whenever another TrackR app user comes within Bluetooth range of your device.

You can check your Crowd Locate coverage on our map by clicking on the link below –https://www.thetrackr.com/#crowdlocate

 

What is TrackR’s Warranty?

*To begin the refund/exchange process you must first send a request to our Support Department and provide a reason for refund/exchange and detailed information regarding your order

*Any returned items received by TrackR without prior notification and approval will NOT be processed

*All returns/exchanges must be postmarked no more than 14 days after your request has been authorized and include a completed TrackR Return/Exchange Form in order to complete your request. Items must be returned in FULL packaging.

 

How many TrackR devices can be paired to my phone?

iPhone: Pair up to 10 TrackR devices at a time.

Android: Depends on phone model. See the chart below. Don’t see your phone? Contact Support!

Phone make/model # of paired TrackR devices
Samsung Galaxy S7 Edge 6
Samsung Galaxy S7 6
Samsung Galaxy S6 7
Samsung Galaxy S5 4 to 7, depending on OS
Google Nexus 5X 7
Sony Xperia A4 10
Sony Xperia X Performance 6
Sony Xperia Z3 10
Sony Xperia Z4 10
Sony Xperia Z5 10
Still have more questions? Have we not answered your question? Contact Support!